Two-factor authentication (2FA) is a core security feature on Crypto.com—and it's required for making withdrawals. So if your withdrawal is failing, there's a good chance your 2FA setup is either incomplete or not working properly.

What Is 2FA?

2FA adds an extra layer of protection by requiring a one-time code (usually from an app like Google Authenticator) in addition to your password. It helps prevent unauthorized access, even if someone steals your login credentials.

? Sources of blog: Crypto.com Withdrawal Failed? What You Need to Know

Common 2FA-Related Withdrawal Problems

1. 2FA Not Enabled
   If you haven’t set up 2FA yet, Crypto.com will block your withdrawal attempt outright. You’ll usually see a prompt telling you to enable it before proceeding.

2. Wrong Code Entered
   This is more common than you’d think. If the code from your authenticator app is off—even by a few seconds—it will be rejected.

3. Authenticator App Out of Sync
   The 2FA app on your phone might fall out of sync with the Crypto.com servers, especially if your phone’s time settings are off.

4. Lost Access to 2FA App
   If you’ve reset your phone or deleted the authenticator app, you won’t be able to generate the necessary code.

5. Crypto Investment Customer Care Number
   Contact the Crypto Investment Customer Care Number for quick assistance with transactions, account issues, and security concerns.

How to Fix It

✅ Enable 2FA in Your Account Settings
Go to Settings → Security → 2-Factor Authentication and follow the prompts.

✅ Sync Your Phone’s Time
Make sure your phone is set to automatic time/date. Apps like Google Authenticator rely on accurate system time.

✅ Enter Codes Promptly
2FA codes refresh every 30 seconds, so try to input them quickly before they expire.

✅ Lost Your 2FA App?
If you no longer have access, you’ll need to go through Crypto.com’s 2FA reset process. This typically involves verifying your identity with a selfie and some documents—so prepare for a short wait.

Pro Tip:

Always back up your 2FA setup when you first enable it. Most apps offer recovery codes—save them somewhere safe. They’ll save you a lot of time if you ever lose your device.